Shipping policy

SHIPPING POLICY

Order Processing Orders are processed within 1–2 business days of payment confirmation. Orders placed on weekends or UK public holidays will be processed the next business day.

UK Delivery We deliver across mainland United Kingdom. Standard delivery typically takes 2–4 business days from dispatch. We use specialist wine couriers to ensure your order arrives safely.

Delivery charges are calculated at checkout based on your location and order size. Free delivery may be available on qualifying orders.

International Shipping We currently ship to selected international destinations. Delivery times and costs vary by destination and will be shown at checkout. Please note that international orders may be subject to import duties, taxes, and customs fees, which are the responsibility of the recipient.

Tracking Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

Damaged or Lost Orders If your order arrives damaged or is lost in transit, please contact us within 48 hours of the expected delivery date at jwb@allywines.com. We will work with the courier to resolve the issue as quickly as possible.

Delays We are not liable for delivery delays caused by couriers, customs processing, or circumstances outside our control. All delivery times are estimates only.

Contact For any shipping queries, please contact us at jwb@allywines.com or call 07738216214.

ALLY Wines, Hillard House, Lester Way, Wallingford, OX10 9TA, United Kingdom.